Warranty & Returns

Last updated: October 2026. Applies to ByteNova PCs bought on or after this date.

1. Returns

• Contact us within 7 days of delivery if your PC arrives faulty or not working.
• We'll troubleshoot with you first. If it's confirmed faulty, we'll arrange collection at our cost and repair, replace or refund.
• We don't accept returns for change of mind once a PC has been built and delivered.

2. 12-Month Limited Warranty

• Covers hardware defects in the parts we installed, and our original Windows setup, for 12 months from delivery.
• We handle the manufacturer claim (RMA) for you, cover the repair labour, and arrange collection and return within the UAE.
• Where a part needs to go back to the manufacturer, repair time depends on them. We'll keep you updated.

3. Not covered

• Damage from misuse, drops, liquid, power surges, or poor ventilation.
• Changes made without our written OK — swapping parts, overclocking, undervolting, BIOS updates or opening sealed components.
• Software problems outside our original setup, viruses, and data loss. Back up your files.
• Peripherals, accessories and anything not part of the original build.
• Repairs done by anyone other than ByteNova.

4. Upgrades & changes

Want to add or swap parts? Message us first. We'll confirm in writing what you can do without affecting your warranty. Upgrades we do ourselves keep your original warranty.

5. Refunds

• Approved refunds go back to your original payment method, minus any payment processing fees.
• Banks usually take 5–10 business days to show the refund.

6. Exclusions

Second-hand, outlet or open-box items are sold as described on their product page, with the cover stated there.

How to make a claim