Privacy policy

Last updated: December 7, 2025

ByteNova (“we”, “us”, “our”) operates this online store and website, including all related tools, features, information, products, and services (the “Services”), in order to provide you with a curated and high-quality shopping experience. Our store is powered by Shopify, which enables us to securely operate and deliver these Services to you.

This Privacy Policy describes how ByteNova collects, uses, and discloses your personal information when you visit or interact with our website, place an order, or otherwise communicate with us.

If anything in our Terms of Service conflicts with this Privacy Policy regarding the handling of personal information, this Privacy Policy will take priority.

By accessing or using any part of the Services, you acknowledge that you have read and understand how ByteNova collects, processes, and shares your information as described below.

Personal Information We Collect or Process

“Personal information” refers to information that identifies you or can reasonably be linked to you. Information that has been de-identified so it cannot identify you is not considered personal information.

Depending on how you interact with ByteNova and where you live, we may collect or process the following categories of personal information:

Contact Details

Name, billing and shipping addresses, phone number, email address.

Financial Information

Payment card details, bank information, transaction details, payment confirmation, billing data.

Account Information

Username, password, preferences, settings, security questions.

Transaction Information

Products viewed, added to cart, saved to wishlist, purchased, returned, exchanged, or cancelled, including past order history.

Communications with Us

Messages or information you share when contacting ByteNova for support or inquiries.

Device Information

IP address, browser type, device identifiers, network information.

Usage Information

Interaction with our Services, browsing behaviour, navigation patterns, timestamps, and actions taken on the website.

Sources of Personal Information

We may collect personal information from the following:

Directly from You

When you create an account, place an order, browse the website, or contact us.

Automatically Through the Services

Via cookies, device analytics, and tracking technologies.

From Shopify and Service Providers

Partners who assist with technology, payment processing, order fulfillment, analytics, or other business functions.

From Third Parties or Marketing Partners

Where permitted by law.

How We Use Your Personal Information

Depending on your interaction with ByteNova, we may use your personal information for the following purposes:

1. To Provide, Improve & Personalize Our Services

Including:

  • Processing payments

  • Fulfilling and delivering orders

  • Managing your ByteNova account

  • Handling returns or exchanges

  • Sending order confirmations and service notifications

  • Recommending products and improving user experience

2. Marketing & Advertising

We may use your information to:

  • Send promotional emails or messages

  • Display targeted ads

  • Highlight products related to your interests or past activity

You may opt out of marketing emails at any time.

3. Security & Fraud Prevention

To authenticate accounts, maintain secure transactions, detect and investigate fraudulent or malicious activity, and protect public safety.

4. Customer Support & Communication

To respond to your questions, provide assistance, and maintain our business relationship.

5. Legal Compliance

To comply with UAE laws, resolve disputes, and enforce our policies.

How We Disclose Personal Information

We may share personal information under the following circumstances:

With Shopify

As Shopify hosts our store and processes your data to provide and improve the Services.

With Service Providers

Including IT management, payment gateways, fulfillment and shipping partners, cloud storage providers, data analytics firms, and customer support tools.

With Marketing Partners

To deliver targeted advertising and promotional content.

With Your Consent

For example, when linking social media accounts or shipping through requested third-party services.

Within Our Corporate Structure

If applicable, with affiliates or internal business groups.

For Legal or Business Reasons

Such as mergers, acquisitions, legal requests, or to protect ByteNova’s rights and the safety of our users.

Relationship with Shopify

ByteNova uses Shopify to power our online store. Shopify may collect and process personal information from your interactions with our website and other merchants using Shopify services. In these cases:

  • Shopify acts as a separate controller of your data

  • Shopify may use aggregated data across merchants to improve its platform

To learn how Shopify uses and protects your personal information, please visit the Shopify Consumer Privacy Policy.

If applicable in your region, you may exercise rights related to Shopify’s processing activities through the Shopify Privacy Portal.

Third-Party Websites & Links

The Services may link to external websites or platforms. ByteNova is not responsible for the privacy or security of third-party sites.
We encourage you to review their privacy policies before sharing information.

Information shared publicly on social media or public forums may be visible to others.

Children’s Data

ByteNova does not knowingly collect or process personal information from children under the age of majority in your jurisdiction.
If you believe your child has provided information to us, contact us and we will delete it.

We do not “sell” or “share” personal information of users under 16 years of age (as defined by applicable law).

Security & Retention of Information

ByteNova takes reasonable measures to protect your information. However, no system is entirely secure, and data transmission may not be fully protected.

We retain personal information only as long as necessary to:

  • Maintain your account

  • Provide Services

  • Meet legal requirements

  • Resolve disputes

  • Enforce our policies

Your Rights & Choices

Depending on your location, you may have the right to:

  • Access your personal information

  • Request deletion

  • Request correction of inaccurate data

  • Request a copy of your data (portability)

  • Manage communication preferences

You may exercise these rights by contacting ByteNova or through options provided in the Services.

We may require verification of identity, and you may authorize an agent to make requests on your behalf.

We do not discriminate against users for exercising their rights.

To learn more about how Shopify handles your data, visit:
https://privacy.shopify.com/en

Complaints

If you have concerns about how ByteNova handles your personal information, contact us using the details below.
Depending on your location, you may also have the right to escalate your complaint to a local data protection authority.

International Transfers

Your information may be transferred, stored, or processed outside your country.
When required, we rely on Standard Contractual Clauses or similar mechanisms to ensure data protection.

Changes to This Privacy Policy

ByteNova may update this Privacy Policy from time to time.
When updated, we will revise the “Last updated” date and post the new version on our website.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

📧 Email: Bytenova@hotmail.com
🌐 Website: www.Bytenova-ae.com
📱 Instagram: @Bytenova.ae

ByteNova will respond within a reasonable timeframe as required by law.